Voice Com: IVR System

Provider of hi-technology products and solutions for the Government, BFSI and Telecom space

Voice Com

Integra's VoiceCom is an Interactive Voice Response System that has been moulded to easily adapt to user-specific requirements. Designed to work on Dialogic voice cards as well as voice modems, VoiceCom enables an organization to provide their clients with a large variety of information on demand. The retrieval of information can be in either voice mode or fax mode.

VoiceCom provides a complete solution for all Interactive Voice Response requirements. It is available in a several different configurations to suit varied requirements. VoiceCom provides an extremely flexible interface to allow easy integration in different application environments.

Key Features

  1. Voice mail facility
  2. Assisted service request facility
  3. Music on Hold
  4. Fax-on-demand
  5. Multi-line support
  6. Outbound operations
  7. Journal printing of requests
  8. Day/Night mode operations
  9. Call transfer
  10. Operation log
  11. Multi-language support
  12. Voice recording utility
  13. Server mode operation
  14. Script based operation