Leadership, Management & Governance

Integra’s Foundation: Values, Ethics, and Integrity

At Integra, we have always stood as a fundamentally values-based organization. Guided by our core Company Values, we are deeply committed to fostering an ethical mindset and demonstrating ethical behavior in every facet of our daily business activities. This commitment is not merely a statement, but a living practice that defines how we operate and interact, internally and externally.

Our comprehensive Code of Business Ethics serves as the cornerstone of this commitment. It clearly articulates our foundational Values, outlines essential ethical principles, and sets forth the expected behaviors that govern all Integra professionals. This Code provides clarity and guidance across five critical areas:

• A Safe and Inclusive Work Environment: We prioritize creating a workplace where every individual feels respected, valued, and secure. This fosters diversity, encourages open dialogue, and ensures equal opportunities for all, enabling our teams to thrive.
• Trust in Business Relationships: We are dedicated to building and sustaining strong, transparent, and reliable relationships with our clients, partners, suppliers, and all stakeholders. Our integrity underpins every interaction, cultivating enduring trust.
• Security and Integrity of Integra and Third-Party Assets: We are vigilant in protecting the confidentiality, integrity, and availability of all data, systems, and intellectual property—whether belonging to Integra or entrusted to us by our clients and partners.
• Corporate Responsibility: Our ethical principles extend to our broader societal impact. We commit to acting as a responsible corporate citizen, contributing positively to the communities we operate within and diligently managing our environmental footprint.
• Speaking Up Culture: We foster an environment where every employee feels empowered and safe to raise concerns, report potential misconduct, or seek guidance without fear of reprisal. This commitment to transparency and accountability strengthens our ethical framework and ensures continuous improvement.

At Integra, we are profoundly committed to conducting our business operations strictly in accordance with the principles of fair and open competition, and in full adherence to all applicable competition laws across every jurisdiction where we operate. We firmly believe that strict compliance with such crucial legislation is not just a legal obligation, but a cornerstone for fostering better business outcomes. It significantly builds and reinforces the trust of our valued clients, our strategic partners, and the general public alike, while simultaneously safeguarding Integra from potential financial and reputational damages.

To ensure this unwavering commitment is embedded into our daily practices, Integra has adopted a comprehensive Company Competition Laws Policy. This policy is unequivocally binding for all Integra employees, at every level and in every role. It meticulously details the principles of honest competition that must be applied consistently in our relationships with all relevant stakeholders. This includes our dedicated employees, our diverse base of customers, our competitors, our trusted suppliers, our shareholders, and our partners, extending to our broader responsibilities towards society as a whole.

Furthermore, Integra’s Competition Laws Policy provides a thorough and practical overview of unacceptable or potentially problematic practices. It includes concrete scenarios that our teams are likely to encounter in their business activities, offering clear principles to be followed in such situations. The policy also serves as an invaluable resource, providing practical guidance and explaining precisely where employees can find support and clarification when navigating complex competition-related matters. Through this robust framework, Integra champions a culture of integrity, ensuring our market interactions are always fair, transparent, and compliant.

At Integra, safeguarding privacy is paramount. We are deeply committed to protecting the personal data and privacy of our valued clients, our dedicated employees, and our trusted partners. To uphold this critical commitment and navigate the complexities of global data regulations, Integra has meticulously developed and adopted a comprehensive, global data protection framework.

This robust framework applies universally across all Integra entities and is binding for every Integra employee, ensuring a consistently high standard of protection for all personal data processed. This includes data handled both on Integra’s own behalf and, crucially, on behalf of our clients, reflecting our role as a responsible data steward. Our policy is meticulously designed to facilitate the secure and fully compliant transfer of personal data across our operations, aligning with the strictest global standards, including the EU General Data Protection Regulation (GDPR) and the UK General Data Protection Regulation (UK GDPR). This unwavering commitment to data privacy not only ensures legal compliance and mitigates risks but also builds profound trust, empowering us to deliver secure and reliable services globally and confidently support our clients in their digital journeys.

At Integra, our comprehensive Conflict of Interest (CoI) Policy is fundamental to maintaining our ethical standards. This policy applies to all employees across every entity within our Company, ensuring that our collective actions consistently uphold the strong ethical principles meticulously set out in Integra’s Code of Business Ethics. It serves as a vital guide, fostering integrity and safeguarding the trust placed in us.

Integra profoundly respects the private lives of our employees and fully recognizes that individuals naturally participate in various legitimate financial, business, civic, and community networks outside of their professional roles here. However, it is also understood that these personal interests could, at times, potentially or even inadvertently influence professional judgment, objectivity, or loyalty to the Company. In such situations, a genuine conflict of interest between Integra’s best interests and an individual’s personal interests may arise, necessitating clear guidance and proactive management.

To effectively address and manage these potential situations, Integra provides a confidential, dedicated mechanism for employees and board members globally to declare and manage conflicts of interest. This includes a broad range of potential scenarios such as outside business interests, close personal or family relationships that could impact business decisions, external board memberships, outside financial interests in entities that interact with Integra, and any other situations where personal interests might intersect with company interests. This proactive approach ensures transparency, protects our integrity, and reinforces our commitment to ethical conduct in all our operations.

At Integra, our Supplier Standards of Conduct are a fundamental extension of our own core values and ethical commitments. This vital document meticulously sets forth the minimum expectations and unwavering commitment that Integra requires from all its suppliers, specifically concerning their practices in corporate social responsibility, ethics, anti-bribery measures, strict regulatory compliance, and overall business relationship standards. We view our suppliers as critical partners in our ecosystem, and their adherence to these principles is paramount.

It is imperative that all Integra suppliers fully adhere to our Supplier Standards of Conduct, without exception. This commitment is universal and applies rigorously, irrespective of the type or value of the business partnership we engage in. This unwavering expectation underscores our dedication to maintaining integrity and ethical operations throughout our entire supply chain.

These comprehensive standards of conduct explicitly outline our principles regarding full compliance with all applicable international, national, and local laws. They also firmly establish our expectations concerning the protection of human rights, adherence to fair labor rights, and a steadfast commitment to combating all forms of modern-day slavery. Furthermore, the document clearly outlines the absolute obligation of our suppliers to conduct their business with the highest possible standards of integrity, diligently avoiding all forms of corruption, bribery, extortion, or embezzlement. It also strictly prohibits any engagement in unfair business practices, ensuring that our collective operations are always transparent, lawful, and ethically sound.

At Integra, our approach to responsible business is deeply rooted in environmental stewardship. This commitment is formally articulated and consistently reinforced by our comprehensive suite of Environmental Policies, which are diligently reviewed and updated on a regular basis to reflect evolving best practices and global standards.

Integra’s Environmental Policy We unequivocally recognize that our diverse business activities inherently have impacts on the environment. Therefore, Integra is profoundly committed to not only continually improving our own environmental performance across all operations but also to actively collaborating with our clients to help them significantly reduce their environmental footprints. This robust policy statement applies universally to all offices and data centers managed or utilized by Integra, extends to every employee within our organization, and sets clear expectations for all suppliers retained by Integra, ensuring a unified approach to environmental responsibility across our entire value chain.

Integra’s Energy Policy Acknowledging that our energy consumption represents a material environmental impact of our operations, Integra is firmly committed to responsible energy management. Our dedication includes a relentless pursuit of continually improving energy performance wherever and whenever possible. This specialized policy statement applies to all Integra sites where we maintain direct control over, or possess significant influence over, energy management practices. Our focus includes enhancing energy efficiency, exploring renewable energy sources, and diligently monitoring consumption to minimize our operational environmental impact.

At Integra, the health and safety of our employees are of paramount importance to us. We firmly believe that the overall well-being of our people is not just an ethical imperative, but an absolutely core element that underpins our daily activities, drives our innovation, and is fundamental to our sustained success. A healthy, safe, and supported workforce is critical for delivering excellence to our clients and fostering a thriving internal culture.

This comprehensive policy serves as a vital opportunity to unequivocally confirm our unwavering commitment to our employees’ well-being and to ensure that this commitment is applied consistently and equitably across every facet of our global Company. It standardizes our approach, ensuring that regardless of location or role, every Integra team member benefits from robust health and safety practices. Furthermore, our policy is intricately linked and integrated with a suite of other crucial Company policies, forming a holistic framework dedicated to our people. This includes our Human Rights Policy, which safeguards fundamental dignities; our Employee Relations Policy, ensuring fair and respectful interactions; our Code of Business Ethics, upholding integrity in all actions; our Diversity & Inclusion Policy, fostering an equitable and welcoming environment; and our dedicated People Security and Safety General Policy, which provides overarching guidelines for protecting our employees globally. Together, these policies reflect Integra’s deep commitment to nurturing a secure, healthy, and supportive environment for everyone.

Integra’s vision for employee relations is notably ambitious, extending beyond mere compliance to genuinely foster a positive, productive, and respectful work environment for all. This comprehensive policy serves as a critical opportunity to clearly articulate and affirm our progressive approach, ensuring it is transparently shared with every one of our dedicated employees and communicated openly to the market.

Integra’s Employee Relations Policy is specifically designed to guarantee that our fundamental principles of fairness, respect, and mutual understanding are consistently applied across every facet of our Company’s operations, regardless of location or role. This policy is not an isolated document; it is intricately linked and foundational to all our other social policies, including our robust Human Rights policy and our overarching Code of Business Ethics. Together, these interconnected policies form a comprehensive framework that underpins our commitment to upholding the highest standards of integrity, equity, and human dignity within our global workforce.

At Integra, ESG (Environmental, Social, and Governance) is deeply embedded in our corporate strategy, driving our commitment to shared success and lasting positive impacts. We aim to be a cornerstone within our ecosystem, enhancing our own ESG performance and developing innovative solutions that substantially improve our clients’ environmental footprint.

Our focus centers on material ESG priorities that align with Integra’s business model, value drivers, and the interests of all stakeholders. We are dedicated to contributing to global frameworks like the United Nations Sustainable Development Goals (SDGs) and upholding the principles of the UN Global Compact, recognizing business’s vital role in advancing a peaceful and prosperous future.

Our ESG ambition is to lead the way to positive futures with our entire ecosystem over the next decade. This vision is guided by our comprehensive ESG Policy, ensuring these priorities are effectively integrated into our strategy, decision-making, and stakeholder relationships, going beyond mere compliance to embody international best practices.

Integra’s clear ESG governance empowers our leadership. Our Board of Directors provides strategic oversight for long-term value creation, considering social and environmental challenges, ensuring our decisions align with our ESG goals. Through this structured approach and active participation in public initiatives, we drive collective impact and advocate for positive change across our industry and and beyond.

At Integra, our fundamental commitment is to protecting and preserving human rights, in full accordance with international standards such as the UN Universal Declaration of Human Rights and the ILO Declaration. As a people-centric company, our first obligation is to champion human rights across our entire employee base, throughout our supply chain, in all client interactions, and within the local communities where we operate.

Operating across diverse regions, we actively foster a multicultural and inclusive environment where all talents can thrive, bringing their authentic selves to work in a safe, fair, and open atmosphere. Our clients trust us for our demanding ethical standards, which our suppliers are also expected to meet, thus extending the benefits of our ethical culture. Beyond our human focus, we also strive to minimize our environmental impact and contribute positively to our communities.

Underpinned by our comprehensive Code of Business Ethics, and reinforced by all applicable local laws and internal policies, we address human rights across all spheres of our business. Key areas of focus include: ensuring equal opportunity and fair treatment, upholding freedom of expression and association, maintaining a harassment-free and safe workplace, protecting against child/forced labor and human trafficking, securing data privacy, and advocating for the right to education.

To ensure adherence, we implement robust policies and provide mandatory human rights awareness training. Our help teams are accessible 24/7 for employees, suppliers, and clients to confidentially report concerns. This commitment ensures we do business ethically and respect human rights in all our practices, with ultimate accountability resting with our leadership.