Immediately start delivering fast, compliant video KYC, conducting virtual consultations, and providing remote support—eliminating the need for costly and inconvenient branch visits.
Ready to revolutionize your customer engagement and verification processes?
Connect with Integra today to discover how VConverse can accelerate your digital transformation journey.
In an increasingly digital-first world, the need for secure, personal, and efficient remote interactions is paramount. Traditional in-person processes are often time-consuming and geographically restrictive. Integra’s VConverse re-imagines conversational video, transforming it into a powerful tool for secure engagement and verification. It delivers a branch-grade front office experience through a single, intuitive video link, enabling rich, face-to-face interactions without the need for physical presence.
VConverse empowers businesses to connect with customers, citizens, and employees in a private, 256-bit-encrypted HD video call. Within this secure environment, participants can seamlessly share screens or documents, complete comprehensive e-KYC (Know Your Customer) processes with live face match, geo-tagging, and ID scanning, fill out bot-guided forms, and legally e-sign documents via OTP or email—all within the same integrated flow. Every second of the interaction is auto-recorded, hash-sealed, and exported as a comprehensive PDF audit trail, ensuring complete compliance and transparency.
VConverse is built by the same expert team that powers 100 Million+ Aadhaar authentications and supports 22,000+ field agents.
This deep experience in regulatory technology ensures our platform is designed from the ground up for compliance, security, and scalability in highly regulated environments.
Security is paramount. VConverse adheres to ISO 27001 alignment, offering flexible deployment options including secure on-premise and private-cloud solutions.
It is also fully MFA (Multi-Factor Authentication) and SSO (Single Sign-On) ready, providing robust protection for sensitive data and interactions.
Accelerate your time to market. Our solution provides easy-to-use JavaScript & SDKs for web, iOS, and Android, allowing for rapid integration into your existing applications.
The white-label UI ensures a seamless brand experience for your customers.
VConverse significantly reduces operational costs associated with physical branches, enhances customer convenience, and ensures compliance in a digital-first world.
Remote Account Opening: Enable customers to open bank accounts, apply for loans, or invest in mutual funds entirely remotely, completing e-KYC and signing documents via video. This can reduce customer onboarding time by up to 80% and expand reach to remote areas.
Virtual Consultations: Provide personalized financial advisory services, wealth management, and insurance consultations via secure video calls.
Telemedicine Consultations: Facilitate secure, compliant video consultations between doctors and patients, including identity verification and digital consent.
Remote Patient Onboarding: Streamline the registration of new patients, capturing necessary IDs and signatures remotely.
Citizen Service Delivery: Offer remote verification for government schemes, permit applications, or identity updates, improving accessibility and reducing administrative burden.
Digital Document Attestation: Enable remote attestation and verification of official documents.
Complex Issue Resolution: Provide face-to-face support for intricate product issues or service queries, allowing for screen sharing and guided troubleshooting.
Remote Sales & Demos: Conduct personalized product demonstrations and close sales remotely, with integrated e-signing for contracts.
VConverse is designed for unparalleled ease of integration. You can drop our powerful video engagement capabilities into any existing web or mobile application with just a five-line embed code (JavaScript & SDKs for web, iOS, Android). This rapid deployment allows you to immediately start delivering fast, compliant video KYC, conducting virtual consultations, and providing remote support—eliminating the need for costly and inconvenient branch visits.
Ensure robust identity authentication with advanced capabilities like live face match + liveliness scoring to prevent spoofing. Our system supports Aadhaar/Passport OCR (Optical Character Recognition) for rapid document data capture and geo-tag capture to verify location, significantly improving verification accuracy and fraud prevention.
Maintain complete command over every video interaction. Features include real-time network checks to ensure call quality, the ability to suspend and resume sessions for flexibility, and secure cloud recording that automatically captures every second for compliance and audit purposes.
Streamline paperwork directly within the video call. VConverse supports various digital form elements like checkboxes, image uploads, and video consent capture. It also enables legal e-signing via OTP or email, with automatic PDF compilation of all completed forms and signed documents for a seamless, paperless experience.
Optimize your customer service flow. Start interactions with intelligent chatbot triage to handle routine queries, then seamlessly escalate to a human agent within the same session for complex issues. This ensures efficient resource allocation and a smooth customer journey, reducing wait times and improving resolution rates.
Gain valuable insights into your video operations. Our intuitive Analytics Dashboard provides key performance indicator (KPI) tiles for essential metrics such as session count, average turnaround time, and detailed drop-off causes. This data empowers you to optimize workflows, identify bottlenecks, and continuously improve the efficiency and effectiveness of your video engagements.
Create a branch-grade front office experience through a single, intuitive video link, enabling rich, face-to-face interactions without the need for physical presence.
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