Integra's VoiceCom is an Interactive Voice Response System that has been moulded to easily adapt to user-specific requirements. Designed to work on Dialogic voice cards as well as voice modems, VoiceCom enables an organization to provide their clients with a large variety of information on demand. The retrieval of information can be in either voice mode or fax mode.
VoiceCom provides a complete solution for all Interactive Voice Response requirements. It is available in a several different configurations to suit varied requirements. VoiceCom provides an extremely flexible interface to allow easy integration in different application environments.
Key Features
- Voice mail facility
- Assisted service request facility
- Music on Hold
- Fax-on-demand
- Multi-line support
- Outbound operations
- Journal printing of requests
- Day/Night mode operations
- Call transfer
- Operation log
- Multi-language support
- Voice recording utility
- Server mode operation
- Script based operation
