iTrack is a complete web-based Help Desk Software with Workflow Automation, Asset tracking and Interactive Voice Response capabilities.
This comprehensive offering automates the entire workflow from call logging till customer sign-off and offers users an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal and Knowledge Base, Voice Recording and detailed transaction and MIS Reports.
We offer an ITIL-based Service Support solution tailored to providing excellent Quality of Service (QoS) which is an end result of the IT Support team and all the IT and non-IT assets and complete IT infrastructure functioning at their best, which is tracked, monitored and managed on an ongoing basis.
All requests from users are classified as incidents or problems and a workaround is suggested to ensure that normal operations and services are not affected. Problems are traced to their root cause and a change is initiated to eliminate problems and related incidents.
Key Features
- Audit trails
- SMS
- Service portal
- IVR ready
- Asset tracking
- SLA Management
- Staff Management
- Preventive Maintenance schedules and reminders
- Inventory Management
- Finance Management
- On demand trouble ticket generation
- Trouble ticket tracking to completion
